Our Support Packages

We have a range of different packages to suit the individual needs of your business. We can also provide bespoke packages, so if you cannot find what you are looking for below we will happily discuss your individual business’s requirements. We offer monthly, fixed price contracts as well as pay-as-you-go options.

STANDARD

Our standard package:

• Continuous monitoring of internal networks, 24 hours a day, where access is made available.
• Escalation point for in-house I.T. teams.
• Saves internal I.T. resource to focus on implementation.

ENHANCED

As our standard package but with the following additional features:

• Unlimited remote network support
• Limited on-site network support covering servers, routers and switches
• 3rd party management
• Hardware cover for specified network items
• Server/Network software and operating system support
• Virtualisation and hosted environment system support
• Network administration tasks.

PREMIUM

All of the above, plus:

• Claritas will take care of all of your systems
• Unlimited on-site network support
• Unlimited remote support for individual user
• Unlimited on-site support for individual user
• Hardware cover for individual user items
• Labour and parts cover for PC’s, laptops and tablets.

PREMIUM PLUS

Everything included in our Premium Package, plus:

• End user support service
• Network administration tasks.

AD HOC SUPPORT

Affordable, non-contracted pay as you go support, billed at an hourly rate. A perfect way to overcome periods of high demand.

Contact us today for a quote.